Jessica Assefa

Jessica Assefa is a highly skilled healthcare consultant specializing in Medicare Advantage (MA) Star Ratings and quality improvement. With over two decades of dedicated experience across Medicare, Medicaid, Marketplace, and dual-eligible programs, she has a proven track record of elevating health plans to four and five-star ratings nationwide. Jessica’s leadership in quality and performance improvement spans multiple executive roles, including Chief Quality Officer and Senior Director of Star Ratings, where she spearheaded initiatives in HEDIS, medication adherence, CAHPS, HOS, provider relations, value-based care, and operational efficiencies to achieve sustainable Star Ratings gains and enhanced plan performance.

Before transitioning to the payer sector, Jessica began her healthcare career on the provider side, serving in leadership roles and specializing in the care of geriatric and disabled populations. Her clinical background as a nurse provides her with a unique, hands-on understanding of healthcare delivery and patient care, directly informing her approach to strategic quality improvement and member-centered solutions.

Jessica’s combined experience across the payer and provider landscapes allows her to bring a comprehensive perspective, regulatory expertise, and a results-driven approach to improving healthcare quality and outcomes. Her work has consistently demonstrated measurable impact, aligning with the goals of national, regional, and local Medicare Advantage plans to drive meaningful change in health plan performance and member satisfaction.